來自 Tailor-M 的回應
Thank you very much for reporting the fake reviews and we are very sorry to hear about your experience at A Timeless Tailor. The authenticity of reviews is very important to our platform and we take it very seriously. We do have a verification process, which we understand still has loopholes and is not perfect. Due to our limited resources there might be a delay or loopholes in this review process and may take some time for us to process the verifications. If reviews do not pass our verification process, it will be taken down eventually (generally within 1-2 weeks).
We are always working very hard to improve the platform every day for our users. For example, it is only recently that we have introduced the function to allow users to "Upload Photos" along with the review. We hope these additional information will also help to enhance the credibility of reviews and provide more information for users to make their purchase decisions from.
We are very very sorry to hear about your experience. Please bear with us, as we will continue to try our best to build a platform that increases information transparency in the tailoring industry so that customers like yourself can rely on for making purchase decisions.