Dk
Recently, I spent over $2,000 on a custom-made suit jacket. Although the price isn’t exorbitant, I expected it to be better than off-the-rack options from Zara or G2000. My requirements were simple: smooth shoulders and a flat back.
After the measurement process, I anticipated a fitting session, but a week later, they said the jacket was ready. Without any intermediate fitting, I was curious about how they ensured the size was correct. Upon trying it on, the tailoring was worse than off-the-rack suits. The back fabric was wrinkled, the sleeves were too tight, and the front had excessive fabric while the back was too tight. There was a severe shoulder divot, and the sleeves were not smooth.
They claimed the suit fit well, explaining the back wrinkles as a "slim-fit design." After much arguing, they agreed to minor adjustments, but the fit remained off. Although they should provide after-sales adjustments, I doubted their ability to fix the issues, as they only adjusted the suit’s width without considering its balance, resulting in a strange digital cut.
In the end, I took the suit to another tailor. The new tailor immediately spotted the issues: incorrect shoulder and back angles causing divots and wrinkles, and a bulky front with little room to adjust.
In summary, while the shop offers affordable prices and fast service, their suits do not fit well. If you don't mind an ill-fitting suit, this shop might be for you.
1
response from HK Savile Row
Hello DK, thank you for your feedback which makes us improve our service day by day and thanks for addressing our express tailor made service, which is one of our KPI.
Apology for our lack of explanation about our after sale service, we provide 90 days Savilecare to all our tailor made products, which you can enjoy free adjustments within the period. As it’s basically unlimited times of fittings, perfect fit guaranteed.
Remember once a Savile Row Hong Kong customer, always our customer. Our team takes great pride in our craftsmanship.
Please feel free to contact our customer service hotline @90153759 (available for whatsapp too). Rest assured, we’re committed to resolve this matter.
Hope to see you again soon